Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Stafford | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Stafford is a GPhC registered online pharmacy weight loss clinic serving patients in Stafford and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Data We Collect

When you use our services, we may collect the following types of personal information:

• Identity and contact details: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight, BMI, lifestyle information, and any other health data relevant to your weight loss consultation and treatment.
• Order and payment details: Prescription and order history, delivery information, and payment records.
• Technical data: IP address, browser type, device information, and usage data collected when you visit our website.

Health information is classified as special category data under UK GDPR and is handled with the highest level of care and security.

2. How We Use Your Data

We use your personal data only for legitimate purposes, including:

• Processing your online consultation and providing safe, appropriate weight loss treatment.
• Enabling our pharmacist to review and approve your prescription before dispensing.
• Arranging delivery of your medication, which is dispatched within 1 working day of pharmacist approval.
• Maintaining accurate pharmacy records as required by law and GPhC regulations.
• Communicating with you regarding your orders, treatment, or any safety concerns.
• Complying with our legal and regulatory obligations as a registered pharmacy.

We will never use your data for marketing purposes without your explicit consent, and you may withdraw consent at any time.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: To fulfil your order and deliver your medication.
• Legal obligation: To comply with pharmacy regulations, GPhC requirements, and healthcare laws.
• Vital interests and public health: Where necessary for the provision of safe healthcare.
• Consent: For optional communications and marketing, where applicable.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: To understand how visitors use our site, helping us improve our services.
• Preference cookies: To remember your settings and choices.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell or rent your personal data. We may share your information only in the following limited circumstances:

• Healthcare professionals: Prescribers or clinical staff involved in your care, where necessary for safe treatment.
• Delivery providers: Courier services used solely to deliver your medication securely.
• IT and platform providers: Trusted technology partners who support our website and systems, all bound by strict data processing agreements.
• Regulatory bodies: Including the GPhC or other authorities where legally required.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention and Security

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance, or longer where legally required. We use appropriate technical and organisational measures, including encryption and secure access controls, to protect your data against unauthorised access, loss, or disclosure.

7. Contact Us

If you have any questions about this privacy policy, wish to access your data, request corrections, or raise a concern, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant data protection authority if you believe your data has not been handled appropriately.